Payment & Refund Policy

1. Overview

This Payment and Refund Policy explains how CodeDexters Academy handles payments for our programs and the circumstances under which you may request a refund. It applies to all purchases made through our website, including AI Professional Academy certifications, executive programs, corporate training, Future Tech World children's programs, and partner-delivered certification courses.

By making a payment, you agree to this policy together with our Terms of Service.

2. Pricing and Currency

Prices for each program are displayed on the relevant program page before checkout. The currency and payment methods presented to you at checkout are determined by your selected billing country.

For international customers, the amount you are charged may be converted into your local currency by our payment processor. The converted amount is shown to you for approval before you complete the payment, and your statement may reflect small differences due to exchange rates or bank fees.

3. Payment Methods

We accept the payment methods displayed at checkout for your selected country, including major card payments and local payment options where available. All payments are processed securely by our authorized payment processors.

Every payment is verified server-side before access to a program is granted. Your payment details are handled by the payment processor and are never stored on our website.

4. Order Confirmation and Access

Once your payment is confirmed and verified, you will receive an order confirmation email containing your Continue Learning access link. Program access and certification entitlements are attached to the learner email provided at checkout.

If a payment is pending, failed, or declined, no program access is granted and no entitlement is created. You will only be charged once for a successful order.

5. Discount Codes

Discount codes issued by CodeDexters Academy are validated at checkout and applied to your order total before payment. Codes that are invalid, expired, or fully used are rejected at the time of checkout.

Discounted prices are always confirmed to you on the review screen before you pay, and the amount you approve is the amount you will be charged.

6. Refund Policy — Satisfaction Guarantee

We offer a satisfaction guarantee on our live-taught programs. If you are not satisfied after the first session of a program, you may request a full refund. For ongoing programs, refunds are pro-rated based on the sessions remaining.

Refund requests must be made within 7 days of the session in question. Certain custom or corporate training programs may have different refund terms, which will be specified in the applicable service agreement.

7. Self-Paced and Certification Programs

For self-paced online courses and partner-delivered certification programs, refunds are available within 7 days of purchase provided that the course content has not been substantially accessed or completed. Because these products grant immediate digital access, refunds cannot be provided once the program has been substantially consumed, completed, or where a certification has been issued.

8. Monthly Plans and Cancellation

Monthly subscription plans can be cancelled at any time from your account or by contacting us. Cancellation stops all future charges; access continues until the end of the paid period.

We do not offer partial refunds for the remaining days of a billing period that has already been paid for, except as provided under our satisfaction guarantee.

9. Failed, Declined and Duplicate Payments

If a payment fails or is declined, no charge is considered complete and no access is granted. Occasionally a bank may show a pending authorization for a declined attempt — these authorizations are automatically released by your bank.

If you believe you were charged twice for the same order, contact us with your payment reference and we will verify and refund any duplicate charge.

10. Chargebacks

If you believe you were charged in error, please contact us before filing a chargeback with your bank. We will investigate and resolve any billing dispute promptly. Chargebacks filed without prior contact may result in suspension of program access while the dispute is resolved.

11. How to Request a Refund

To request a refund, contact us with your order reference and the email used at checkout:

Email: dexter@codedextersacademy.com

Phone: +234 803 381 8511

WhatsApp: +44 7523 730354

Approved refunds are returned to the original payment method and are typically processed within 5–10 business days, depending on your bank or payment provider.

12. Changes to This Policy

We may update this Payment and Refund Policy from time to time. The current version is always published on this page, and the updated policy applies to purchases made after it is posted.